The rules for using Coline.

When you ask them to, or when you set up routines, goals and check-ins, Kairo and crew agents can search your workspace, write and edit content, send messages and email, create tasks, run code, browse the web and use connected apps. They act with the permissions of the person they act for. You’re responsible for what agents do on your behalf, so review the permissions, approvals and routines you set up.

AI output can be wrong, incomplete or offensive, and similar output may be generated for other people. Review it before you rely on it, publish it, send it or run it. Don’t use AI output as the only basis for decisions with legal, medical, financial, employment, housing, insurance or safety consequences.

As between you and Coline, you own the AI output generated for you, to the extent the law allows.

AI features have usage limits that depend on your plan. The models and providers we offer may change.

Coline Code runs code on cloud machines we provide. You’re responsible for the code, dependencies and commands that you or your agents run, and for any secrets you add.

Don’t use Code machines to mine cryptocurrency, attack or scan other systems, send spam, host malware or phishing pages, run open proxies, or get around network restrictions. We may limit, stop, archive or delete idle machines and their data according to your plan.

Coline Mail sends and receives email for you. You must follow anti-spam and electronic messaging laws, including the US CAN-SPAM Act and Canada’s Anti-Spam Legislation (CASL). Don’t send unsolicited bulk or commercial email, buy or rent mailing lists, or impersonate other senders.

We apply sending limits and suppression lists, and we may pause or stop sending from an account or workspace that causes complaints, bounces or abuse reports.

If you turn on read status, you’re responsible for following any laws on tracking email opens that apply to your recipients.

In many places the law requires everyone on a call to consent before it is recorded or transcribed. If you record or transcribe a call, you’re responsible for giving notice and getting any consent the law requires.

Hosting repositories and contributing on Upstream and upstream.codes are also governed by the Upstream terms and the copyright and takedown policy. Anyone can view, clone and fork a public repository.

You may use the Coline API, SDKs, MCP server and app platform to build integrations and apps. Keep your credentials secret, request only the scopes you need, respect user and workspace permissions and rate limits, and don’t use the API to scrape Coline or collect data about users without their permission.

If you publish an app, you’re responsible for it, including its listing, behavior, security, support, and the data it receives. Your app must have a privacy policy that tells users how it handles their data, and you must follow it. Selling paid apps also requires our developer agreement.

We may review, reject, suspend or remove apps, API keys, OAuth clients and webhooks that violate these Terms or put users or Coline at risk.

Third-party apps aren’t made by Coline. Installing one lets its developer access the data that you or your admin approve.

Coline connects to services such as Google, Microsoft, GitHub, Linear, HubSpot, Salesforce, Pipedrive, Notion and MCP servers. When you connect one, you let us access it on your behalf and exchange data with it. Your use of those services is governed by their terms. We’re not responsible for them, and an integration may change or stop working if its provider changes its service.

Don’t use Coline, or help anyone else use it, to:

• break the law or violate other people’s rights, including intellectual property, privacy and publicity rights;

• upload or share child sexual abuse material, non-consensual intimate imagery, threats, incitement to violence, or content that harasses or targets people;

• distribute malware, run phishing, or send spam;

• get around authentication, permissions, usage limits, billing, sandboxes or other security measures, or access accounts or data you aren’t allowed to;

• probe, scan or test Coline’s security without permission, or disrupt or overload our systems;

• scrape Coline or collect information about its users without permission;

• impersonate anyone, or misrepresent your affiliation, an app’s behavior, or whether content was written by a person or by AI;

• violate export control or sanctions laws.

Security research. We welcome good-faith vulnerability reports at security@coline.app. Don’t access other users’ data, disrupt the service, or disclose a vulnerability publicly before we’ve had a reasonable chance to fix it.

Paid plans, seats, AI usage, credits and add-ons are billed in advance as shown at checkout. Subscriptions renew automatically for the same period until you cancel. You can cancel at any time in billing settings, and cancellation takes effect at the end of the current billing period.

Free trials last for the period shown when you start them. If you gave a payment method, you’ll be charged when the trial ends unless you cancel before then. If you didn’t, paid features stop when the trial ends.

Prices don’t include taxes unless stated, and you’re responsible for applicable taxes. We may change prices with at least 30 days’ notice before your next renewal.

Fees are non-refundable except where the law requires otherwise or we say otherwise in writing. If a payment fails, we may limit or suspend paid features after telling you. Payments are processed by Stripe.

You can stop using Coline at any time. You can delete your account in Settings, and workspace owners can delete a workspace from its settings. For help, email privacy@coline.app.

We may suspend or end your access, or remove content, if you materially breach these Terms, don’t pay, create risk or legal exposure for us or others, or if the law requires it. Where reasonable, we’ll tell you first and give you a chance to fix the problem and export your data.

After your account or workspace ends, we may delete Your Content after a reasonable period, as described in our Privacy Policy. Sections that by their nature should survive termination will survive, including those on licenses you granted, fees owed, disclaimers, liability, indemnity and disputes.

We’re always building Coline, so we may add, change or remove features. If we remove a material paid feature, we’ll give you notice.

We may update these Terms. If a change is material, we’ll tell you at least 30 days before it takes effect, by email or in the app. If you keep using Coline after a change takes effect, you accept it. If you don’t agree, stop using Coline and cancel your subscription.

Coline is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We don’t promise that Coline will be uninterrupted, error-free or secure, that AI output will be accurate, or that content will never be lost. Keep your own backups of important content.

To the fullest extent the law allows, Coline won’t be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, even if we were told they were possible.

Our total liability for all claims relating to Coline or these Terms is limited to the greater of what you paid us in the 12 months before the claim arose, or US$100.

These limits don’t apply where the law doesn’t allow them, such as liability for fraud, or for death or personal injury caused by negligence.

If you use Coline for business purposes, you’ll defend and indemnify Coline and its officers, employees and agents against third-party claims, and the related losses and costs, arising from Your Content, your apps or integrations, your use of Coline in breach of these Terms, or your violation of the law or other people’s rights.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Except where the law of your country says otherwise, disputes will be resolved exclusively in the state or federal courts located in Delaware, and both parties consent to their jurisdiction. Before filing a claim, email legal@coline.app so we can try to resolve it informally within 30 days.

If you’re a consumer in the EEA, the UK, Canada or another place with mandatory consumer protection laws, these Terms don’t take away rights you have under those laws, and you may bring proceedings in your local courts.

Entire agreement. These Terms, together with any additional terms that apply, are the whole agreement between you and Coline about Coline.

Assignment. You can’t transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.

Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision isn’t a waiver of it.

Force majeure. We aren’t liable for delays or failures caused by events beyond our reasonable control.

Notices. We’ll send notices to your account email or in the app. You can send notices to legal@coline.app.

Export and sanctions. You’ll follow US, Canadian and other applicable export control and sanctions laws, and you confirm that you aren’t located in a sanctioned country or on a restricted party list.